Returns

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Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:  

• Gift cards

• Downloadable software products

• Some health and personal care items  

To complete your return, please send us your receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)  

• Books with obvious signs of use

• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error  

• Any item returned more than 14 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original credit card or method of payment, within a certain amount of days.  

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at DiegoDAL15@outlook.com.  

Sale items (if applicable) Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at DiegoDAL15@outlook.com and send your item to: Zanzibar #5901, La Perla Premium, Perisur, Culiacan, SIN, 80197, México.  

Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the item shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.  

Shipping To return your product, you should mail it to: Zanzibar #5901, La Perla Premium, Perisur, Culiacan, SIN, 80197, México.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.